Empowering Organizations to Continuously Improve

THE CANADIAN INFRASTRUCTURE BENCHMARKING INITIATIVE

What is Benchmarking?

The process of comparing products, services, and practices with others to gain actionable insights that will help your organization optimize its performance.

Beginnings

  • The National Water and Wastewater Benchmarking Initiative was launched in 1997 as a pilot project that included four participating cities as well as team members from AECOM and the National Research Council.
  • The initiative has since grown from coast to coast to include more than 50 of Canada’s most progressive municipal and regional utilities.
  • It is now considered to be the national standard for public infrastructure benchmarking and is well known internationally as an example of a highly successful benchmarking initiative.
  • The initiative expanded in 2019 to include transportation management benchmarking and was subsequently rebranded as the Canadian Infrastructure Benchmarking Initiative (CIBI).

Concept

  • Public organizations are under increasing pressure to ensure that services are delivered transparently, effectively, and sustainably.
  • CIBI was developed to help organizations measure, track and report on their levels of service across financial, environment, and social “bottom lines”.
  • After starting out as a high-level metric benchmarking process, the initiative has evolved into a dynamic vehicle for the development, sharing, and implementation of best practices.
  • Because CIBI remains a voluntary and non-regulated exercise, all members participate because of a strong interest in advancing continuous improvement throughout their organization.

Objectives

  • Directly assist all public organizations to find better ways to deliver services. Members must be able to implement practice improvements that will result in tangible cost savings and/or service level improvements as a direct result of their participation.
  • Address the entire business spectrum of services, and understand the inter-relationship different service areas have on today’s management challenges.
  • Help to illustrate the activities and full lifecycle costs of providing services and reinforce the value public organizations provide to stakeholders.
  • Be the most effective and practical benchmarking exercise within any public works sector in the world.

Service Areas

aecom water

Water Treatment

aecom wastewater

Wastewater Treatment

aecom stormwater icon

Stormwater

aecom water distribution

Water Distribution

aecom wastewater colection

Wastewater Collection

aecom roads

Roads

Participants

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Aecom Participants

How Can Benchmarking Help You?

aecom performance

Identify Performance Improvement Opportunities

aecom implement tangible process

Establish Peer-to-Peer Networking

aecom peer to peer networking

Implement Tangible Process Improvement Actions

aecom motivate

Motivate Change and Get the Funding you Need

It is difficult to identify performance opportunities without any means of assessing performance. Streamlined vocabulary and definitions allow organizations to compare their operations in a meaningful way. Participants can clearly see how their operations compare with others, and what areas to focus on for potential improvement.

Join an established network that encourages peer-to-peer information sharing and open communication where everyone is working towards common goals. Facilitated workshops and discussions take place multiple times a year to identify management and functional level process improvements that increase efficiency and effectiveness, and save money.

For current participants, benchmarking is already a fundamental component of their performance management system. Our approach goes beyond simple data and allows them to focus on specific processes within their organization. Where “gaps” exist between an organization’s performance and the best practices developed within the group, the group knowledge can provide the support needed to implement operational or policy changes.

Benchmarking results are a valuable tool for communicating to Council, operations staff and other stakeholders on how your organization is performing. Objective and quantified data conveys a powerful message regarding program successes and needs, and the funding required to maintain or increase current levels of service.

How Can Benchmarking Help You?

aecom performance

Identify Performance Improvement Opportunities

aecom implement tangible process

Establish Peer-to-Peer Networking

aecom peer to peer networking

Implement Tangible Process Improvement Actions

aecom motivate

Motivate Change and Get the Funding you Need

It is difficult to identify performance opportunities without any means of assessing performance. Streamlined vocabulary and definitions allow organizations to compare their operations in a meaningful way. Participants can clearly see how their operations compare with others, and what areas to focus on for potential improvement.

Join an established network that encourages peer-to-peer information sharing and open communication where everyone is working towards common goals. Facilitated workshops and discussions take place multiple times a year to identify management and functional level process improvements that increase efficiency and effectiveness, and save money.

For current participants, benchmarking is already a fundamental component of their performance management system. Our approach goes beyond simple data and allows them to focus on specific processes within their organization. Where “gaps” exist between an organization’s performance and the best practices developed within the group, the group knowledge can provide the support needed to implement operational or policy changes.

Benchmarking results are a valuable tool for communicating to Council, operations staff and other stakeholders on how your organization is performing. Objective and quantified data conveys a powerful message regarding program successes and needs, and the funding required to maintain or increase current levels of service.

How Can Benchmarking Help You?

aecom performance

Identify Performance Improvement Opportunities

It is difficult to identify performance opportunities without any means of assessing performance. Streamlined vocabulary and definitions allow organizations to compare their operations in a meaningful way. Participants can clearly see how their operations compare with others, and what areas to focus on for potential improvement.

aecom implement tangible process

Establish Peer-to-Peer Networking

Join an established network that encourages peer-to-peer information sharing and open communication where everyone is working towards common goals. Facilitated workshops and discussions take place multiple times a year to identify management and functional level process improvements that increase efficiency and effectiveness, and save money.

aecom peer to peer networking

Implement Tangible Process Improvement Actions

For current participants, benchmarking is already a fundamental component of their performance management system. Our approach goes beyond simple data and allows them to focus on specific processes within their organization. Where “gaps” exist between an organization’s performance and the best practices developed within the group, the group knowledge can provide the support needed to implement operational or policy changes.

aecom motivate

Motivate Change and Get the Funding you Need

Benchmarking results are a valuable tool for communicating to Council, operations staff and other stakeholders on how your organization is performing. Objective and quantified data conveys a powerful message regarding program successes and needs, and the funding required to maintain or increase current levels of service.

Our Team