Comprehensive. Demonstrative. Effective.

The Canadian Infrastructure Benchmarking Initiative

With our strategic management model, you can easily manage, monitor, and improve your organization’s infrastructure performance.

Canadian Infrastructure Benchmarking Initiative

What is the Canadian Infrastructure Benchmarking Initiative?

The Canadian Infrastructure Benchmarking Initiative is a public sector benchmarking program that includes all aspects of metric and process benchmarking complete with the development of a broad range of benchmarking related communication tools.


The Canadian Infrastructure Benchmarking Initiative (CIBI) was launched in 1997. Over the years, the initiative has grown from coast to coast to include more than 50 of Canada’s most progressive municipal and regional utilities.

It is now considered to be the national standard for public infrastructure benchmarking and is well known internationally as an example of a highly successful benchmarking initiative.


Public organizations are under increasing pressure to bolster public engagement all while, “doing more with less”.  However, your organization does not need to face these challenges alone.

The CIBI was developed to help you measure, track and report on the levels of service across financial, environment, and social “bottom lines”. The outcomes are already applied by municipalities across Canada to make better decisions.


The mission of the CIBI is to directly assist all public organizations to find better ways to deliver services. Members must be able to implement practice improvements that will result in tangible cost savings and/or service level improvements as a direct result of their participation.

In addition, the CIBI strives to address the entire business spectrum of services and help illustrate the activities and full lifecycle costs of providing services.

Why benchmark?

Benchmarking is widely accepted to be one of the most effective management tools organizations can use to advance and optimize their operations.

Our service areas

Select one of our service areas below to view a list of our current KPIs

Water Treatment

Water Utility & Distribution

Wastewater Treatment

Wastewater Utility & Collection



Solid Waste

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Commendation from Benchmarking Participant

I just wanted to tell you how much I loved CIBI, your team and every time I got to work with you.  CIBI is the best work event I have ever been a part of.

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